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Tuesday, January 26, 2010

It wasn't my debit card that I lost

Sometimes I lose my mind. I leave it places which results in forgetting or losing all sorts of other things. Except the Wee Ladies. I have yet to forget or lose one of them. Actually, that is a lie. I lost Spark Plug last year. Click here for a refresher.

While I was in Toronto visiting Auntie Lisa back in December, I lost my debit card. This was nothing out of the ordinary. I had lost it before. I usually put it in my pocket and use as needed when I have the Wee Ladies with me. Taking my purse is risky. I would likely lose that too, so I simplify by reducing the chances of leaving my purse in a store and just take the card.

When I got home, I looked briefly in my purse. I did not see it sticking out of my wallet. I didn't see it in the zipped section with the lip gloss. And it wasn't mixed in with the gas and dry cleaning receipts. I searched my coat pockets. And my jeans that I had just removed from the washing machine. Nothing. Crap.

I took the second trip to the bank branch in the last 3 months. They hooked me up with another temporary card and I waited to get my new new shiny card.

It came and all was well for a while.

This past weekend I went to buy ski poles for EvieG because she is conquering all the big hills now. I used my debit card. DENIED. I tried again and selected the other account. DENIED. I was confused. I had just used it to buy a birthday gift for a friend of EvieG's. Freaking slightly, thinking someone has cleared me out of my last few dollars, I went home and told Hubby. Everything appeared normal online. I forgot about it, figuring it was just a glitch in the systems. I concluded it was something with the chip on the card.

I tried to make another purchase the following day. Again DENIED.

What?What?What?

This was getting humiliating. I was now that person the store clerks look at and think- She shouldn't be buying anything. She is maxed out. She has a spending problem. I felt my face turn red with embarrassment. Pull out the VISA again.

When I returned home, I immediately dialed up our customer service representative at the bank. They diligently looked into my problem, making sure there was no fraudulent activity on my card or at the last place I used it (the toy store?). They asked me a series of questions including my secret password, which I had forgotten. Typical.

Then he left the line for a couple of minutes. I waited patiently, folding underwear and matching socks. He came back and asked me to tell him some number at the bottom of my card, which I did. He then solved the mystery. He politely reminded me that I had reported a lost card. He went on to tell me that I received and activated a new one. I agreed with everything he was telling me. He then concluded that I had been trying to use my lost card.

I was using the lost card. The card that had been in my wallet the entire time. Right beside the new new one.

I had to call the bank to realize that I had lost my mind. Thanks to the guy at the bank for solving that problem for me.

All's I'm sayin's all.

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Comments:
I hear ya ... motherhood is almost equivalent to early onset alzheimer's ... I went to the bank last month to replace my debit (for the 4th time) and when I opened my wallet to get out my i.d., the gentleman behind the customer service desk said, "Isn't that your debit card there ma'am?"

"why yes sir, thank you for your help. Excuse me while I wander over to shoppers for some ginko biloba."
 
I hear ya'...I couldn't find my car keys last night. Finally found them on the floor of the other vehicle I had been driving all day (after I had already searched there...darn little gremlins). The whole missing car key drama made me miss my yoga class which might have put me into zen mode rather than "frantic key searching mode". Darn menstrual cycle...messes up my mind every month.
 
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